Account Management Specialist - Experienced

Job description / Role

Role purpose:

To ensure that briefs from Business Partners have all necessary information for the supported teams to start the work. To make sure that all affected team members. are perfectly clear with external and internal project requirements and help identify and find missing details in order to start the project. To act as a main point of contact for Business Partners regarding briefing and project assignment, as well as liaise with Team Leaders and Account Managers from other teams within the department and distribute projects evenly within teams.

To act as a quality checker when delivering final materials to Business Partners and make sure all quality requirements are met as per requirement. To provide training for Business Partners and colleagues about the briefing process and project management tool and system.

Key accountabilities and decision ownership:
- Monitors, measures and documents project progress, effectiveness and efficiency.
- Manages projects and project tracking; has full ownership over project management
- Reports directly to the Team Leader and must provide weekly updates on progress
- Supports Team leader in writing new reports
- Facilitates successful implementation of projects
- Coordinates and sets up team meetings, prepares agenda with the team leader, creates documents and minutes

Requirements

Core competencies, knowledge and experience:
- 2+ years' experience in copywriting/design/automation/front end development/or project management or working with creatives in anaccount or project management role
- Functional/ business experience, familiar with the processes of the function/ business
- Experience in Sharepoint administration
- Computer skills: MS Office
- Fluent English
- Communication and relationship building skills
- Ability to work with senior executives
- Attention to detail and accuracy
- Great problem solving skills
- Great facilitation skill

About the Company

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.

We believe that, when working together, humanity and technology can find the answers and create a better future for all.

Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.