Administrator (Helpdesk)

Job description / Role

Job Description
- Respond to requests for technical assistance in person, via phone, electronically to diagnose and resolve technical & hardware issues.
- Administer users' machines remotely using SCCM.
- Deploy users' OS using MDT and WDS, run daily reports to set the action plan needed to fix any alerts or problems on user's machines.
- Use Kaspersky and WSUS console to check windows and antivirus updates status on users' machine and push updates if needed.
- Administer help desk software "Manage Engine, SCCM, MDT, WSUS, WDS, etc."
- Recommend active directory group policies needed to control user's behavior to enhance the overall machines performance.
- Visit Users' locations "HQ or Remote Locations" for any technical assistance, hardware installations or opening new locations.
- Log all help desk interactions and prepare activity reports for resolved and closed tickets.
- Track and route problems, requests and document resolutions.
- Follow the ISMS policies, procedures, and ISO 27001 - 20000 procedures.

Requirements

Skills

Functional Level:
- Very deep knowledge of automated and centralized deployment servers as SCCM, MDT, WSUS, WDS, etc.
- Very good knowledge of MS systems administration.
- Strong knowledge in Antivirus software like Antivirus and its Admin Kit.

Business Level:
- Excellent Understanding for Raya Group strategy.
- Excellent knowledge of Raya Code of Business Conduct.
- Excellent understanding for Raya Culture.

Educational Background:
- Bachelor's degree in communications/Electronics engineering or relevant discipline

Language Skills
- English (Advanced)

About the Company

Raya Holding for Financial Investments, a leading investment conglomerate, established in 1999 in Egypt with a vision to be a market leader and to grow into a solid financial conglomerate with multifaceted operations.

Headquarter located in Cairo, Egypt; Raya Holding is managing a diversified investment portfolio of 13 lines of business in the various industries of e-payment, information technology, contact center, smart buildings, consumer electronics, food and beverage, land transport, PET remanufacturing, automotive, FMCG and home appliances

Raya Holding is listed in the Egyptian Exchange (EGX) since 2005, while the company empowers more than 12,000 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland, Nigeria and Tanzania.

Raya's Lines of Business include; Aman for e-payments, Aman for Financial Services, BariQ, Ostool, Raya Contact Center, Raya Foods, Raya Information Technology, Raya Food Trading, Raya Restaurants, Raya Smart Buildings, Raya Trade, Raya Auto and Haier - Raya Electric.