Application Support and Cloud Operations Engineer

Job description / Role

about the role

Application Support and Cloud Operations Engineer

Mission:

The Managed Application Cloud Expertise (MAC) team is part of the CIO Organization within CTIO (Chief Technology and Innovation Officer). MAC team handle the "middle tier" role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality.

Key tasks and responsibilities:

Managed Application Cloud Expertise delivers 2nd level (application and Infra) support and system administrations services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) , the OBSIT Monitoring team or application hosting entities (Orange Cloud For Business Monitoring).

Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis):

Technical responsibilities:
- Ensure applications' availability to meet the SLA target
- Handle, diagnose and route in real-time incoming trouble tickets
- Provide system administration for the applications implemented on Windows servers.
- Execute changes and task orders on windows server
- Responsible for 2nd level technical support and escalation
- Communicate planned/unplanned outages to end users
- Participate in the UAT testing for any bugs/new application features
- Working in devops mode for all applications hosted in the cloud, this includes (but not limited to):
- Fully understanding the functionality of applications to help them define their QoS matrixes
- Providing L2 support for the cloud infrastructure
- Providing L2 application support to cloud-based applications

Functional responsibilities:
- Managing and handling known issues related to the application support or to the infrastructure support
- Collaborating within the team

About you

Functional Skills:
- Troubleshooting skills
- Strong ability to work in a team
- Excellent written and verbal communication skills
- Time management

Technical Skills:

Due to the variety of the supported applications, the basic knowledge in one or more of the below domains is mandatory:
- Operating system administration & scripting (Windows, Linux)
- Database administration (Oracle, SQL Server, Postgres)
- Web Services (SOAP, REST)
- Development using one of this list (Python ,Java, ASP.NET, node.js, C# ,PHP, react.js)
- Big Data platforms, pervious work on Hadoop or mongo DB
- Mobile application development (Andriod and iOS)
- Continuous delivery tools (Dockers, Kubernetees, Ansible )
- Security protocols (ethical hacking is a plus)

Requirements

Educational background:
- B.Sc. in computer science or equivalent
- Fluent in English
- Fluent in French is a plus
- At least 2 years of experience working within the IT field

department
Chief Technology Info Office

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.