Application Support and Cloud Operations Engineer Expert

Job description / Role

About the role

Technical responsibilities:
- Ensure applications' availability to meet the SLA target
- Handle, diagnose and route in real-time incoming trouble tickets
- Responsible for 2nd level technical support and escalation
- Develop monitoring scripts to monitor applications, system performances and data availability
- Communicate planned/unplanned outages to end users
- Provide administration services on applications
- Provide workarounds for major issues until permanent fix is delivered
- Participate in the UAT testing for any bugs/new application features
- Working in devops mode for all applications hosted in the cloud, this includes (but not limited to):
- Fully understanding the functionality of applications to help them define their QoS matrixes
- Providing L2 support for the cloud infrastructure
- Providing L2 application support to cloud-based applications
- in some cases; containerizing applications

Functional responsibilities:
- Managing and handling new issues related to the application support or to the infrastructure support
- Representing the team with different stakeholders within the organization
- Having full autonomy within the team

Requirements

About you

Skills and Qualifications:

Functional Skills:
- Excellent troubleshooting skills
- Strong ability to work in a team
- Excellent written and verbal communication skills
- Time management
- Autonomy to work on different issues

Technical Skills:
- Due to the variety of the supported applications, the proficient knowledge in two or more of the below domains is mandatory:
- Operating system administration & scripting (Windows, Linux)
- Database administration (Oracle, Sybase, SQL Server, MySQL)
- Web Services (SOAP, REST)
- Development using one of this list (Python ,Java, ASP.NET, node.js, C# ,PHP, react.js)
- Big Data platforms, pervious work on Hadoop or mongo DB
- Mobile application development (Andriod and iOS)
- Continuous delivery tools (Dockers, Kubernetees, Ansible )
- Security protocols (ethical hacking is a plus)
- Good experience in working in agile and devops is a plus
- Good understanding of network protocols (CCNA is a plus)
- ITIL foundation knowledge (certificate is a plus)

Educational background:
- B.Sc. in computer science or equivalent
- Fluent in English
- Fluent in French is a plus
- At least 4 years of experience working within the IT field

Department
Chief Technology Info Office

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.