Assistant Front Office Manager

Job description / Role

Key tasks
- The Assistant Front Office Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services.
- Additional responsibilities may include training, staff development and scheduling.
- The Assistant Front Office Manager will be responsible for the daily management of the front office operations. In addition the person in this role will provide guidance and leadership to the front office staff ensuring consistent quality customer service is delivered.
- The Assistant Front Office Manager will resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.
- They will make decisions and take action based on good judgment and resort standards.
- This position will assign and instruct front office employees in details of work, observe performance and encourage adherence to standard procedures.
- This position will report to the Rooms Division Manager and will suit an individual who is looking to grow in the hotel industry.

Requirements

Skills
- Level of Education Bachelor / Licence Areas of study Hospitality Professional experiences 3 to 5 years Languages essential English

Essential and optional requirements
- Guest oriented
- Sales oriented
- Self-confident
- Well organized
- Good at delegating
- A thorough approach to handling figures
- Fluent in the national and English language and must have Business English
- Experience in team management is preferable
- Computer literate (Windows environment), revenue management applications, TARS , Opera , ANAIS etc.

About the Company

Perched on the quiet Southern tip of El Gezirah island, close to the city center and Zamalek. 433 luxurious rooms including 50 suites, stunning ballroom perfect for weddings, flexible meeting rooms and exquisite restaurants and bars.

Welcome to a 5-star luxury hotel on the Nile: a haven in the center of Cairo where you are made to feel at home. Discover 433 luxurious rooms including 50 sumptuous suites, a stunning ballroom perfect for weddings, and flexible meeting rooms.

Wander down the leafy Promenade to exquisite restaurants and bars, pamper yourself in SoSPA, and soak in an infinity pool overlooking the Nile. The excitement and mysteries of Egypt's capital lie steps from the light-flooded lobby.