Job description / Role
Purpose of the job:
- Handle all supervision tasks related to the assigned technology type "transmission synchronous digital hierarchy SDH , plesiochronous digital hierarchy PDH and mobile backhauling MBH through monitoring and following up all daily alarms in the entire technology equipment
- Assure proper handling for all cases and proper escalation for critical incidents
- Transfer the problems to the responsible team, escalate the problems when needed and log the incidents in daily report with reference to the global supervision process.
Duties and responsibilities:
- Log and record all different kind of daily received alarms allover the transmission equipment major, critical cases in the daily incident report and other alarms in the log book file.
- Present a daily incident report containing all major/critical problems happened with the available details about it.
- Monitor orange technology transmission systems 24 hours per day and 7 days per week through shifts.
- Assure with all involved teams when requested to add any new transmission technology elements after the phase of deployment.
- Fulfill special assignment from other domain or entities like transmission technology operations.
- Perform on site support for all interventions done by transmission operation , suppliers and field engineers.
- Inform the incidents & requests from management with all major/critical cases through emails / phones to create the required trouble tickets .
- Enrich the contents of the created trouble tickets with the available details which "major /critical cases" act as source of the main network performance indicators.
- Create all kind of transmission systems reports(weekly & monthly).
Requirements
Job specification
Education:
- Bachelor Degree in Telecommunication Engineering or Equivalent.
Experience:
- 0-2 years experience in telecommunication field
Skills and abilities :
- Very good knowledge in GSM /GPRS / CDMA / LTE.
- Very Good Computer skills (Windows & MS Office (Excel)
- Ability to work under stress & Ability to work in a teamwork
- Self motivated and humor.
- Very good reporting& organization skills.
- Very good communication and analytical skills.
- Accept to work through Shifts 24*7.
- Initiative and creative in problem solving.
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.