Posted
Ref: OP758-828
Job description / Role
Job Description
- To undertake all technical responsibilities for the delivery of services and engineering projects, as per assignment.
- Analyses customer problems and resolves and closes customer complaints, as per assignment from the Technical Team Leader.
- Reports the status of the customer service provided to the Technical Team Leader.
- Prepares Engineering Software/ Hardware design documents for review by the Technical Team Leader.
- Undertakes the implementation and coding of software
- Assigns engineers and technician to undertake the installation activities and follows-up on their work.
- Undertakes the testing process including all internal, workshop, factory acceptance testing (FAT) and site acceptance testing (SAT).
- Implements the required process & suggest any adjustments that improve the flow of work
- Prepares and submits weekly activity reports to the team leader.
- Prepares and submits weekly progress reports to the team leader on a given project.
- Provides feedback to the Technical Team Leader on the performance of Technicians as input into their performance evaluations
Requirements
Personal Skills
- Bachelor of Engineering with a specialization in Electronics, Communication, or Power Engineering
- Good communication skills
- Excellent technical report writing skills
- Very good command of English
About the Company
Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.