B2B Ecommerce Operations Manager

Job description / Role

Job Description
- Establish and lead the development of Raya Distribution mobile application's digital acquisition including building the roadmap, defining tactics, overseeing execution, budget management and reporting results
- Build and execute a data-driven roadmap to scale and optimize the media portfolio through iterative testing across all acquisition touchpoints
- Mainly responsible for customer acquisition via all online channels supporting electronics distribution
- Manage a number of related work streams to achieve desired business results, planned profitability levels, quality standards, and highest-level customer satisfaction
- Own the digital customer acquisition strategy and a growing customer base
- Define and implement acquisition and growth strategy across all distribution digital channels
- Exploring opportunities on marketplaces and other acquisition channels
- Responsible for the growth of digital sales and digital service adoption
- Responsible for the onboarding of new products and self-service flows on the eCommerce and App/Web Portal platforms, supporting and influencing digital marketing campaigns and offers, improving online journeys to increase conversions, and undertaking test and development efforts to enhance capabilities and improve platform reliability and performance

Requirements

Skills
- Outstanding analytical, organizational, communication & presentation skills, and the ability to balance multiple priorities
- Operations and ecommerce experience
- Hands on growth/digital acquisition experience at a high-growth, direct-to-consumer brand
- Solution-oriented, highly-motivated and proactive self-starter
- 7-10 years of proven track record as a Digital channel owner with extensive experience in B2B project management

Education
- Computer science or Engineering

About the Company

Raya Holding for Financial Investments, a leading investment conglomerate, established in 1999 in Egypt with a vision to be a market leader and to grow into a solid financial conglomerate with multifaceted operations.

Headquarter located in Cairo, Egypt; Raya Holding is managing a diversified investment portfolio of 13 lines of business in the various industries of e-payment, information technology, contact center, smart buildings, consumer electronics, food and beverage, land transport, PET remanufacturing, automotive, FMCG and home appliances

Raya Holding is listed in the Egyptian Exchange (EGX) since 2005, while the company empowers more than 12,000 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland, Nigeria and Tanzania.

Raya's Lines of Business include; Aman for e-payments, Aman for Financial Services, BariQ, Ostool, Raya Contact Center, Raya Foods, Raya Information Technology, Raya Food Trading, Raya Restaurants, Raya Smart Buildings, Raya Trade, Raya Auto and Haier - Raya Electric.