Business Support Capability Manager

Job description / Role

What you'll do
- Lead and the customer implementation and production deployment, and address and overcome technical objections that arise throughout the process.
- Ability to manage a diverse collection of engineering professionals either from deployment or Support perspectives.
- Maintain customer satisfaction through working with the internal teams to resolve product problems affecting post-implementation (BUILD) customer satisfaction.
- Understand and Participate on Enterprise customers' solutions (Fixed, Voice, Data, IoT, UC...etc.) Support Workflows and escalation paths
- Ensure appropriate actions and long-term plans are in place to meet customers engagement and satisfaction targets for different segments including Large Enterprise and SME/SoHo.
- Ensure proper bench management by proactive re-skilling of the workforce
- Improve productivity of the delivery teams through tooling, automation and effective operational models and methodologies
- Identify, mentor, coach and develop talents; ensure succession planning for all management and critical individual contributor roles
- Create a learning, experimentation and innovation culture across teams, ensure time for learning and development plans are in place for all team members

Requirements

Who you are
- Deep understanding of products and solutions lifecycle, with a focus on presales, architecture and customer implementation
- Extensive experience (10 years) in Data Networking solutions
- Hands on Experience in Business Platforms and Solutions
- Experience in establishing new functions within a multi-cultural environment
- Budget management and financial acumen
- Proven track record of optimizing delivery
- Previous technical experience in at least two of the managed areas
- Experience in managing large teams and departments and managing managers of managers
- University degree in computer science, telecommunications or equivalent
- Financial understanding

About the Company

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.

We believe that, when working together, humanity and technology can find the answers and create a better future for all.

Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.