Job description / Role
About the role
Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. Handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues.
Department:
Customer care
- Answer all incoming and outgoing calls of the call center to respond to customers requests and achieve customer satisfaction.
- Provide follow up, occasional campaigns and call backs blended with normal inbound calls to solve customer complaints.
- Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems.
- Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries.
- Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company's products and services.
- Work on achieving its own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices.
- Use available learning methods and tools to develop your own skills.
- Use the available tools and systems to document customer requests and to provide the correct information and services.
- Update your own awareness of all the services and products provided by the company.
- Escalate problems, report suspected fraud, and provides relevant feedback to the Management in order to be updated with customer problems.
Requirements
Education:
- Bachelor degree from a recognized university.
- 0-2 years of experience in the same function.
Skills
- Excellent English Spoken and Written
- Very good computer skills
- Strong Customer Orientation.
- Strong communication, listening and interpersonal skills.
- Flexibility and ability to work in a team.
- Self-confident with professional behavior and attitude.
- High sense of time management
Additional information
work conditions
- Rotational Shift basis 8 hours
- Transportation
- Days Off: 2 consecutive day
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.