Job description / Role
JOB DETAILS
To drive Manage & Drive defined KPIs and identify process improvements and departmental efficiencies through comprehensive analysis.
Expansion of Client Base & expansion of global office base
KEY RESPONSIBILITIES
- To manage and organise the Global Claims Units ensuring optimum deployment of resources
- Manage & Develop the KPIs for claims operations across Global Claims Units. To devise and implement claims cost control strategies, liaising where necessary with other relevant parts of the business,
- Use customer data and trends to develop scalable and flexible best practice solutions for client interaction and services across all locations
- To continually review the Claims system functionality taking the lead role in identifying required Digital improvements and to liaise as necessary with other relevant parts of the business to achieve these;
- To develop and implement strategies to continually enhance a strong customer focused culture within the Global claims Units, liaising with other relevant parts of the business as necessary;
- Lead & Drive change programs: influence, lead and motivate a bright and driven team to enhance their quality and productivity output by implementing relevant business process change.
- Manage claims authorities in global offices , ensuring robust and efficient controls and quality standards are in place.
- To develop and maintain good working relationships with Assistance providers and other external suppliers;
- Ensure efficient and effective case reserve setting throughout the global claims organisation to support actuarial and product development activities;
- To develop and maintain relationship with major clients, intermediaries and with the Company's own sales and marketing personnel;
- Responsibility for Health, Safety and Welfare within team (please refer to the Company's Safety Statement for full list of responsibilities)
Requirements
KEY REQUIREMENTS
- 5+ years' experience in the claims department of an insurance company or TPA facility preferably with International Exposure
- 5 years departmental management experience within the claims department of an insurance company, with a proven track record as a department leader with very strong people skills.
- Degree or appropriate professional qualification
About the Company
With over 159,000 employees from 172 nationalities across more than 70 countries, we are one of the world's most trusted insurance and asset management companies. We offer a broad range of products and services in property/casualty insurance, life/health insurance, and asset management. We have our largest operational presence in Europe, and our parent company, Allianz SE, is headquartered in Munich, Germany. From jobs in Actuarial, Business and IT to Inhouse Consulting and Investment Management - your opportunities are endless!