Job description / Role
About the role
- 24/7 customer support
-Troubleshooting and handling customer incidents, changes ,events & problems
-Dealing with customer issues and meeting SLA/KPIS
-Handling escalations.
-Replying over customer inquiries through mails , phones..etc
-Working on known error database.
-Documentation of Technical instructions.
Requirements
About you
- BS/MS degree in Computer Science, Engineering or a related subject
-Strong communication and customer facing skills
-Good knowledge of network and cloud fundemantals.
-Experience/ Knowledge in installing, configuring and troubleshooting Windows OS.
-Experience / knowledge with Microsoft Active Directory.
-Experience/ knowledge with Linux OS Administration/troubleshooting is recommended.
-VMware Administration & troubleshooting experience is preferable.
-Ability to learn new applications & technologies
-Excellent Command of English Language.
-French Language is a highly recommended.
Department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.