Job description / Role
About the role
- Engineering team resemble one of the highest technical authority inside ESC.
- Handling Contact Center design and represent the reference technical point of both the Build/RUN teams.
- Help Presales/Sales Channel to tailor and validate the design, help the operational team in their support.
- Enable service creation / new offers : Tenant Management O365, Contact365 (WorkStreamPeople).
- Enrich the value proposition of existing services : Direct Routing, Operator Connect
- Technical Expertise : consulting for customer deployement.
- Working as Technical stream leader for the TTM and Nursery Projects.
- Handling of the Technical Product development with the Vendor.
Requirements
About you
- BSC in Engineering or IT or Telecommunication field.
- Contact-Center Engineer profile.
- Scripting and Java-Script experience/knowledge.
- Total at least 5 years' experience in IT field.
- Microsoft TEAMS/Microsoft Azure (SharePoint online) certified.
- End-to-End solution expert (Validation, implementation, design).
- Team player, Commitment, extra-mile attitude, working under stress.
- Fluent in English, French is a plus
Department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.