Posted
Ref: LP539-926
Job description / Role
About the role
Purpose of the job
Handling new projects including acceptance, configuration and testing on test-bed and live network elements as well as operating & maintaining the Core domain network elements in addition to handling major incidents and major customer complaints.
Duties and responsibilities
- Handle the customers complaints and QoS problems on 24/7 basis.
- Monitor daily health checks and perform the needed corrective actions.
- Create the needed configuration for the integration of the new platforms related to other teams with the core network (IN, VAS, Billing, Provisioning, etc.).
- Perform day-to-day operational work orders for GGSN, PGW, STP, SGSN & DRA.
- Approve major action plans received from different teams and assess their impact on the network .
- Provide marketing team with needed subscribers data for new offers.
- Perform functional tests and hardware acceptance for new network elements and new features on PS and CS domains within SLA and to ensure the time to market.
- Perform all needed configurations related to new projects.
- Troubleshoot core network elements problem with onsite interventions on all nodes.
- Handle new SW upgrade and corrective patches implementation on core network elements.
- Perform the needed reporting & data extraction tasks for network KPIs, NUR, vendors PST, major problems incidents reports.
- Ensure all major incidents are resolved according to the agreed Service Level agreement (SLA) to enhance customer satisfaction and reduce time to repair.
- Monitor the traffic on occasions and after critical actions.
- Provide Level 2 support for Core first line support team 24/7 to reduce time to repair.
- Interface with Core Signaling & Interconnect, Core switching, Packet core ,Core first line support, Core roaming, transmission, IN, VAS , Quality , supervision, service desk, billing, marketing & revenue assurance for day to day activities to assure accomplishing all work orders and new projects on time.
- Interface with the core vendors to assure all incidents and tickets are solved with SLA.
- Prepare procedures to be implemented onto production environments to enhance customer satisfaction and reduce time to repair.
- Preparing know/how sessions for other teams and act as source of expertise and references for the technical knowledge transfer.
- Handles advanced routing, configurations and critical analysis modifications.
- Extracts subscriber database and work with relevant teams for HLR reconciliation and take corrective actions on HLR when necessary and support IN/Marketing/IT/Commercial teams to add/modify test dials profiles for testing purposes.
- Interface with Orange Skill Centers for major issues handling , new solutions validation and new software rollout.
- Analyze the QoS regular performance reports generated from the network to provide and suggest technical solutions to the products and services department.
- Coordinate with the external teams and vendors in implementing the plan for the critical actions in Orange Network.
- Core Vendor Tickets review and follow up.
- Have the Ability of using tracing tools, extract the protocol traces and performs complete traces analysis on all protocols for PS and CS domains.
Requirements
Job specification
Education
- B.Sc. In Telecommunication and Electronics Engineering.
Experience
- 2-3 years of work experience.
Skills and abilities
- Very good English both written & spoken.
- Very good computer skills.
- Very Good knowledge in GSM network.
- Very Good knowledge in call scenarios protocols.
- Very Good knowledge in SS7 and diameter protocols.
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.