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Job description / Role
Role Purpose
• To maximize receivable recoveries while providing "best in class" customer service as part of an international Collection team.
• May coordinate efforts and/or refer accounts to third party action when internal collections are not effective.
• Maintains records and files and generates related reports.
Responsibilities
• Responsible for the cash collection of a designated customer portfolio using Collection, CRM and OTC software which includes contacting the customer by e-mail and phone to secure payment and resolve billing disputes in a manner that is fair and equitable and maximizes receivable recoveries as well as providing professional and attentive services that preserves the ongoing relationship with each customer.
• Responsible for problem solving any customer issues with the customer while ascertaining the nature and reason behind the payment concerns or disputes.
• Escalate problems or concerns to supervisor in order to secure approval for any non-routine concerns/solutions.
• Works and assists all Team members whenever necessary or relevant to insure maximum cash flow, minimum risk and customer satisfaction.
• Undertake any other reasonable duties as requested by your line manager on a permanent or temporary basis.
• Ability to understand and meet monthly goals and targets as set by Management.
Salary:
USD
600 to 750
per month inclusive of fixed allowances.
Requirements
• University Degree in any related field, Business or Economics or Accounting is a plus.
• Minimum 2 years high volume Business 2 Business Collections experience.
• Excellent knowledge of MS Office applications.
• Ability to learn order to cash software
• Knowledge of administrative and clerical procedures and systems.
• Active listening, Persuasion and negotiation.
• Interpreting the meaning of information for others and resolving conflicts.
• Provide consultation and advice to others.
• Stress tolerance.
• Dependability and integrity.
• Attention to detail.
• Persistence.
• Strong verbal and written communication skills.
• Problem solving skills.
• Able to prioritize and manage multiple responsibilities
• Bi-lingual in English and Arabic (preferred) with professional level writing and verbal skills
About the Company
Refinitiv is one of the world’s largest providers of financial markets data and infrastructure, serving over 40,000 institutions in approximately 190 countries. We provide leading data and insights, trading platforms, and open data and technology platforms that connect a thriving global financial markets community - driving performance in trading, investment, wealth management, regulatory compliance, market data management, enterprise risk and fighting financial crime. We are new market pioneers with 167 years of confidence. Breaking new barriers. Enabling more responsible, transparent and connected financial markets. We redefine what data can do. Through an open ecosystem, a high-performance culture, analytics, insights and technology.
Be the breakthrough, activate your future and shape ours.