CRM Supervisor

Job description / Role

Role purpose:
To manage CRM Applications function, responsible for planning, design, implementation & support activities, as well as platform roadmap, allowing Vodafone to provide best customer experience.

Key accountabilities and decision ownership
- Strategy and Planning: Define CRM applications strategy in alignment with Vodafone business & technology strategy.
- Delivery: Accountable for implementation of business requirements on time in full.
- Accountable for implementation of CRM applications technical road map.
- Vendor Management: Select, manage, lead, support & monitor 3rd parties serving Vodafone objectives.
- Budget : Plan and manage budget efficiently to achieve requested business targets.
- People : Recruit, lead, manage, & develop team to achieve targets and fulfil aspirations.

Requirements

Core competencies, knowledge and experience
- Extensive knowledge of call Center & sales applications, salesforce.com is a plus.
- Extensive Knowledge of Master Data Management, RDBMS technologies, SOA.
- Manage diverse teams in highly uncertain, dynamic environment.
- Demonstrated ability to effectively work in a team environment and communicate at all levels of an organization, including C-Level.

Must have technical /professional qualifications:
- Bachelor's Degree Computer Science/Engineering, Masters/MBA is a plus.
- 10+ years of IT experience, with 8 years of telecom experience, 5+ years leading teams.
- 5+ years of billing and CRM experience.

About the Company

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.

We believe that, when working together, humanity and technology can find the answers and create a better future for all.

Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.