Job description / Role
KEY RESPONSIBILITIES:
- Responding to queries regarding cover, claims, hospitalization, complaints
- Commit to the department`s service standards across phone, email, live chat, and customer experience metrics such as customer satisfaction and NPS.
- Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases.
- Develop extensive and sound product knowledge to provide timely and accurate information to our clients.
- Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations, and other cases as required.
- Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.
Requirements
KEY REQUIREMENTS:
- Non - medical background is a must.
- 0- 3 years of experience.
- Experience in a customer facing role is a must.
- Previous experience in Call Centre environment would be beneficial.
- Experience working in pressurized environment with tight deadlines.
- Strong Knowledge of Microsoft Office (Excel, Word)
- Applicants must be flexible to work within our rotating shift patterns.
- High level of fluency in English is a must.
- Must be fully flexible to work rotating shift patterns including shift work, nights, and weekends.
About the Company
With over 159,000 employees from 172 nationalities across more than 70 countries, we are one of the world's most trusted insurance and asset management companies. We offer a broad range of products and services in property/casualty insurance, life/health insurance, and asset management. We have our largest operational presence in Europe, and our parent company, Allianz SE, is headquartered in Munich, Germany. From jobs in Actuarial, Business and IT to Inhouse Consulting and Investment Management - your opportunities are endless!