Customer Care Advisor - English Speaker

Job description / Role

Role Purpose:

We are looking for a Customer Care Representative who will be able to accept ownership for effectively answering our customers' inquiries; keeping customer satisfaction at the core of every decision and behavior. You will be working from Egypt, supporting our Vodafone customers based in the UK.

We offer
- Global exposure in an engaging, motivating and inclusive workplace
- Flexible Working from Home full-time module
- Rotational shifts and weekends
- Various benefits; Life insurance, Medical, and many other job perks
- The choice between a day off or double paid if you will work on a public holiday

Requirements

You
- Are a C2 fluent English Speaker
- Are a graduate or a student with a gap year (no academic commitment to the university for one year)
- Have good communication skills
- Have the eagerness to learn and self-develop

About the Company

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.

We believe that, when working together, humanity and technology can find the answers and create a better future for all.

Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.