Job description / Role
About the role
Job Description
- Manage, develop, support and assess own team to ensure providing a high level of service.
- Build team spirit and staff loyalty in the customer center.
- Propose tools to achieve the customer center quantitative and qualitative objectives.
- Handle major customers problems and propose permanent solutions.
- Provide coaching and request needed training for direct reports ensuring continuous individual development.
- Increase customer satisfaction and loyalty through managing Customer Center operations.
- Handle customer center requests, stock and administrative work.
- Coordinate staff training and assign clear individual objectives.
- Validate equipment orders and control the stock level.
- Revise the cash flow closure of the customer center.
Requirements
Qualifications
- Bachelor's degree from a recognized university.
- Minimum 4 years of experience in sales of which in a leadership role.
- Very good English both spoken and written.
- Very good computer skills.
- Professional customers handling.
- Very good communication skills.
- Managerial, coaching and leadership skills.
- Good planning skills, organized and result-oriented.
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.