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Job description / Role
About the role
• Provide a professional first technical point of contact for the customer
• Acts as technical escalation level within the team.
• Acts as Knowledge management keeper.
• Responsible for the escalated tickets and participates in the generations and handling of the monthly trend analysis that is shared with the account team and the customer senior management.
• Provide updates as needed to the customer in order to meet performance objectives.
• Perform technical escalations in line with company procedure.
• Liaise and refer issues to correct/relevant entities internally and externally..
• Undertake any other reasonable task as assigned.
• Ability to build relationships with peer and management levels both with clients and the company management
• Proactive, self-motivated and determined attitude.
Requirements
About you
• CCNP level - certified
• 2+ years of experience
• Strong Networks Routing and Switching knowledge, skills, troubleshooting and configuration (LAN, WAN)
• Very strong SDWAN knowledge, skills, troubleshooting and configuration. Including service design (Gateways, Vmanage, Vsmart, vEdge, capabilities, models, etc..)
• Z-scaler (DBO+LBO) tunnel (IPSEC+GRE) connectivity + interconnectivity with Security
Department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.