Customer Tech Support Specialist

Orange

Cairo, Egypt

Posted
Ref: LP539-913

Job description / Role

Employment: Full Time

About the role

Job Requirements

• IT background (Engineering, Computer Science or Similar Education)
• Professional Working Proficiency in English (Mandatory)
• Professional Working Proficiency in French (Mandatory)
• Virtualization and Cloud Knowledge
• CCNA knowledge (certification is a plus)

Requirements

About you

• Strong understanding of operating systems, software, and devices
• Problem-solving skills
• Analytical skills
• Customer service experience
• Verbal and written communication skills ( English and French

Department
Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.

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