Delivery Program Manager

Job description / Role

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
Who You are:
The Delivery Program Manager will be responsible for assisting staffing activity, helping to manage delivery enablement. They will be asked to help optimize and coordinate the delivery provided by the three CiCs, monitoring the centers performance and providing realtime reporting to help identify areas that require adjustments to scheduling, skill gaps, vendor management, etc. In this role, the Delivery program Manager will be working closely with the CiC managers as well as the global delivery manager

How we'll help you grow:
You will be able to run and lead effective collaboration, assessing training needs, develop, execute and monitor technical and soft skills training programs and activities. In this role, you'll be expected to meet the needs of a team of software engineers.

What you'll do:
- You'll meet weekly with the CiC management teams, reviewing hiring, employee integration, training and certifications.
- Work with the CiC management teams to ensure 24x7 live coverage.
- Closely monitor client statisfaction, working with the MVS management team to address issues and to ensure best practices are followed.
- Be a resource for the broader MVS management team with respect to report creation and data analysis.
- Drive and support the implementation of center wide objectives.
- Create business policies and operational guidelines when requested.
- Recommend innovative ways to improve productivity and reduce costs.
- Act as a catalyst to drive adherence to all aspects support delivery processes.

How we'll help you grow:
- You'll have access to all the technical and management training courses you need, to become the expert you want to be.
- You'll learn how to define and be responsible for the business strategy of the division.
- You'll have the opportunity to work in many different areas to determine what really excites you

Requirements

Requirements:

Essential
- Minimum 4 years of leadership experience in a Technical Support Center environment
- Familiarity with Open Source products and the Open Source development model
- Excellent presentation and communication skills
- Experience working with external partners
- Superior leadership, organization, and planning skills.
- Excellent English verbal and written skills and the ability to communicate with customers and staff at all levels
- Strong customer driven focus
- Ability to work in a high pressure, dynamic situations, with a large degree of autonomy

Required Technical and Professional Expertise
- Bachelor's Degree
- English: Fluent (B2-C2)
- Technical Knowledge and experience with commercial Linux distributions and/or OSS

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life at IBM
What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You at IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status

About the Company

For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region's technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

Reinvention is a keyword in the company's history and, today, IBM is much more than a "hardware, software, services" company. IBM is now emerging as a cognitive solutions and cloud platform company.