Digital and Social Media Advisor - Rotational Shift

Job description / Role

Company: Nestle Business Services Cairo
Department: Digital and Social Media

Position Summary

Support our markets in managing/ moderating their social media posts on Nestle owned assets on different social media channles (Facebook, Twitter). As well as handling consumer engagement received through different channels (telephone, Contact us forms, Emails).

A day in the life of

- Handling received engagement to Nestle Middle East Consumer Care Center through various channels (Telephone, Emails, Contact us forms and Social contacts)
- Listen and tag all posts or comments showing on the defined social media assets
- Route or escalate posts or comments based on criteria to the relevant Experts
- Answer to Consumer posts or comments according to pre-defined rules
- Consolidate business metrics, improve Knowledge Base by suggesting Questions/Answer to the Experts
- Handle online conversations received to brands different digital assets/platforms (FB, Twitter, YouTube, Instagram..etc.)

Requirements

What will make you successful

- Bachelor's Degree holder
- Have 0~1 years of experience
- Fluent in English
- Flexible with rotational shifts
- Strong Communication skills
- Strong Analytical Skills
- Ability to work in a challenging environment
- Bachelor's Degree Holder

About the Company

Nestle with headquarters in Vevey, Switzerland was founded in 1866 by Henri Nestle and is today the world's biggest food and beverage company. Sales for 2006 were CHF 98.5 bn, with a net profit of CHF 9 bn. We employ around 265,000 people and have factories or operations in almost every country in the world.

The Company's strategy is guided by several fundamental principles. Nestle's existing products grow through innovation and renovation while maintaining a balance in geographic activities and product lines. Long-term potential is never sacrificed for short-term performance. The Company's priority is to bring the best and most relevant products to people, wherever they are, whatever their needs, throughout their lives.