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Job description / Role
Job title
Dispatching Officer / Site Admin. / Site HR
About the company
RATP Dev, in the Middle East and across the world, is committed to developing and optimising public transportation systems. Everywhere, we operate to boost the local economy and quality of life of our passengers. Everywhere, we are driven by excellence, passion and determination in welcoming challenge.
RATP Dev Middle East is the regional head office which operates and maintains urban transportation systems in multiple countries, on four continents, carrying more than 1.5 billion annual passengers on its networks. Headquartered in Dubai, RATP Dev Middle East has become a leading, innovative and sustainable mobility player in the Middle East and North Africa (MENA) region.
In the wider MENA region, RATP Dev Mobility Cairo (RDMC) will soon be in charge of the operations and maintenance of Cairo Line 3 and its future extensions therefore we are actively sourcing quality talent for this new and exciting venture in Egypt.
About the job
JOB PURPOSE:
The Dispatching Officers is in charge of applying the operational policy defined in accordance with the Operation Direction. He/She has to manage the dispatching of all staff member.
RESPONSIBILITIES/DUTIES
- Assists the Planning Manager in his duties.
- Assigns human resources for the sake of optimization
- Respects the legal rules relating to working conditions.
- Allocates human resources in line.
Advises managers in their decisions on service coverage:
- Manages the Permutations, Recoveries, Training, Meetings
- Manages the leave requests.
Ensures the coverage of services:
- Adapts the necessary human resources.
- Insures equitable distribution of services according to the shifts.
- Promotes a calm and motivating work atmosphere.
Ensures the HR management:
- Establishes schedules & roosters and updates them at the end of each month (payroll).
- Establishes a state of holidays validated by the operation at the end of each month.
- Applies the process of HR management (leave, overtime, kinness, absenteeism, training).
Meets the needs of employees:
- Manages permutations and complex service changes.
- Promotes a calm and motivating work atmosphere.
- Place the reserves as well as.
- Ensures to inform the managers & middle managers of each issues with a staff member.
- Establishes delay report and sents to HR department and Planning Manager.
- Ensures relations with the various services (maintenance, operations, customer service, quality and HR teams).
- Prepares and deploys corrective actions plans following performance analyses (including service reability analysis, performance, service regulation calculation, planning staff, roster scheduling and timetables preparation).
- Informs the different calendar tools on time for operations (for instance : OGT or equivalent, MMS) and ensures the link with planners and all staff members.
- Provides all information in order that the Planners analyze the traffic and the revenues analysis in other to prepare adjusted timetables and the training to be prepared and managed.
- Guarantees operational KPI targets of the line are met.
Requirements
Requirements
Qualifications:
- Bachelor degree of any related discipline.
Knowledge:
- Good English drafting skills for preparing the modules/procedures.
- Drafting operation rules & procedures
- Drafting training documentation
- Management skills
- Communication skills (Oral and Written)
Experience:
- 2-4 years of related work experience as site administrator, site HR would be preferred.
Benefits & how to apply
We offer a competitive remuneration package. If your qualifications, experience, and skills fit our requirements, please click on the "Apply" button above and we will review your application.
About the Company
We operate and maintain urban and intercity transportation systems in 12 countries, on four continents, carrying more than 1.5 billion annual passengers on our networks.
Our parent company, RATP, is the transportation operator for Paris and the surrounding region. It ensures 12 million trips a day on one of the world's densest and most multi-modal transportation network.
As the world's fifth-largest transportation company, RATP Group runs and maintains tens of thousands of kilometers of subway, bus, tram, and urban or intercity rail lines around the globe.
Every day we innovate for smarter, more sustainable cities by designing, operating and maintaining networks for the well-being of our passengers. Our key words: passion and determination.