Duty - Night Manager

Job description / Role

Company Description

At Rixos, all-inclusive is synonymous with luxury. Our unique All Inclusive - All Exclusive offering combines all-inclusive advantages with exclusive privileges. Rixos offers exceptional escapes that go beyond the imagination to open a new world of horizons for our guests. Our expertise for balancing the ultra-all-inclusive concept with a vibrant, luxury ambience and family friendly adventures truly defines the Rixos experience. Rixos makes holiday dreams come true for everyone.

Job Description

- Ensuring the smooth operation and coordination of all departments
- Acting as the main point of contact for customers and staff, particularly during shifts
- Dealing with customer complaints, queries, and requests for information
- Ensuring all health and safety regulations are adhered to by all staff and visitors
- Managing cash handling and banking procedures
- Performing administrative tasks such as scheduling shifts and managing employee performance
- Training staff and monitoring their performance and progress
- Communicating effectively with staff and upper management
- Ensuring that all facilities are kept clean and well maintained
- Assisting in the development and implementation of organizational policies and procedures

Requirements

Qualifications

- Proven experience as a Duty Manager or relevant role
- Strong leadership and people management skills
- Good knowledge of operations management
- Ability to handle the pressures of simultaneously coordinating a wide range of activities
- Customer-service oriented with excellent communication skills
- Knowledge of industry's legal rules and guidelines

Additional Information

have excellent communication, negotiation, leadership, and organizational skills, as well as a creative and flexible mindset. You should be able to work under pressure, handle multiple tasks, and deal with different types of people and situations. You should also have a passion for entertainment and a good knowledge of the latest trends and technologies in the field.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.