E2E Troubleshooting Supervisor

Job description / Role

What you'll do

Role Purpose:
- Leading a team that is responsible to analyze and troubleshoot E2E Voice & Data network performance issues and ensure the best Mobile network performance through alignment and cooperation with Radio, CE, core, SM teams.
- Leading a team that is responsible to analyze and troubleshoot benchmark and customer experience raised issues related to Mobile network to ensure best customer experience.
- Able to Perform necessary network tunning and optimization and work with different domains to suggest improvement actions.
- Able to Audit Network E2E Voice & Data domains nodes to detect network quality impacting spots and conduct the needed investigations for enhancements.
- Able to ensure Service quality assurance for the activities to give the Go/No Go decision for the planned core Network Nodes changes based on utilizing different tools.
- Crowdsourcing platform performance monitoring/analysis, spotting gaps/opportunities vs competitions, recommendations towards performance improvement.

Key Accountabilities and Decision ownership:
- Troubleshooting and Auditing E2E Mobile Network including Google/Facebook CDNs, DNS, Load balancers, GGSNs, Optimizer, CS and IMS Nodes

Key performance indicators:
- Performance improvement of Voice & Data KPIs and resolution of any performance degradation issues in Local Benchmark campaigns, NTRA, and Vodafone Group networks exam.
- Best utilization of different tools to assess all core nodes performance to indicate the actual customer experience.
- Ensure delivering the best Core Nodes network quality performance indicators from both Technology & customers perspectives for the Voice & Data network domains.

Requirements

Must have technical / professional qualifications:
- B.Sc or M.Sc Degree in communication / electronics engineering.
- Minimum of seven years' experience in Mobile Networks optimization/planning
- Deep Knowledge in Voice (CS & IMS) and Packet Core domains, Radio knowledge is a Plus.
- Hands on experience using analytics systems and troubleshooting tools like Wireshark.
- Traces and KPIs analysis skill

About the Company

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.

We believe that, when working together, humanity and technology can find the answers and create a better future for all.

Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.