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ERP/HCM Account Manager - ZA/SADC/EWA


Cairo, Egypt

Ref: RP556-1132

Job description / Role

Employment: Full Time

CLOUD APPLICATIONS (SAAS) Shape the business landscape of tomorrow with the most complete and exciting suite of SaaS Applications in the world. Join Oracle as a Cloud Sales Professional and sell our HCM, ERP, EPM and CX Sales and Marketing Cloud to transformational customers across EMEA.

• Oracle Human Capital Management Cloud (HCM) Talent acquisition and retention is crucial for business success.
• Empower your customers with the tools to build winning teams.
• Enterprise Resource Planning Cloud (ERP) Fast-moving market dynamics require business insight to remain one step ahead of the competition.
• Help your customers build the back office capabilities to gain an advantage
• Enterprise Performance Management Cloud (EPM) Modern businesses have rapid planning cycles that need to keep pace with change and respond to business volatility.
• Help your customers unlock their potential.
• Customer Experience Cloud (CX) Modern businesses strive to provide a seamless experience across several different channels. Help your customers deliver that experience.

Job Description:

• Performs outbound and inbound communication to CX Customers to sell additional services and solutions.
• Assists customer contacts with challenges and problems converting them into sales opportunities when possible.
• Maintains a working knowledge of the complete capabilities of CX's services and of SaaS's internal operational processes
• Maintain an active pipeline of forecasted sales to meet monthly quota objectives while working through each opportunity with manager
• Works to improve overall customer satisfaction in assigned customer accounts
• Manages complex, challenging and/or largest customers of any AMs on the same team
• Serves as the first line in the escalation path for customer satisfaction issues
• Has complete knowledge of SaaS products and services
• May mentor and coach lower level/new Account Managers while also attending to their personal job goals and responsibilities
• Liaises with Professional Services, SC and Support organizations to resolve issues for customers.
• Escalates potential issues to manager when needed.



• 5+ years' experience in business applications sales preferably in a software / technology Industry
• Strong applications background and understanding of software systems
• Strong background in selling software applications to Enterprise Market with knowledge of competing vendors in Gulf region
• Excellent understanding of business applications - ERP. CRM and CX
• Advanced knowledge of Sales methodology
• Has well superior communication skills to execute complex sales transactions and to provide information and to clarity to any sales deals; or problem resolution situation.
• Conducts interactions with internal/external clients, peers, and management in a polished and highly professional manner
• Demonstrates excellent written and verbal communication skills
• Displays above average customer orientation skills
• Above average analytical and problem solving abilities
• Strong presentation skills
• Best among peers negotiation skills
• Advanced knowledge of Sales methodology
• BA/BS degree in business/related field or equivalent work experience.

About the Company

Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.

Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.

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