ETIC, Cloud Engineer - Associate

Job description / Role

Line of Service
Advisory

Industry/Sector
Technology

Specialism
Advisory - Other

Management Level
Associate

Job Description & Summary
We are seeking to recruit AWS Cloud Engineer to join our team in
Cairo. PwC is looking for passionate AWS Cognitive Customer Experience Engineers to join our Cloud practice. You will help drive innovation, build differentiated solutions, and define new customer experiences for our customers. You'll work with smart people across our industry specialist organizations, and technology groups to help our customers get the most out of AWS in their cloud journey.

You will be part of a team that reports to the Cloud Service Delivery Director and will be an integral part of the team based in Cairo, as well as those delivering client transformation programs across the PwC Global Network, including the UK, the Netherlands and Germany.

As a Cloud Engineer , you will play a key role in the following areas:

- Design and Implement solutions focused on customer experience and customer engagement
- Lead customer discovery and design sessions
- Work with a global mindset with teams based in the UK.
- Work with PwC's global network to bring best practices and assets to the local market
- Participate in design activities with client and lead design and process discussions
- Interact with management levels at a client and/or within PwC/AWS
- Delivering exceptional client service and solutions
- Ability to provide estimation of effort for technical developments
- Ability to manage stream deliverables
- Responsible for issue resolution post go-live and transition to support

Requirements

Required Skills:

- A service designer with a good development skills and the ability to learn quickly
- Experience in AWS core services (compute, storage, databases, analytics, networking and security)
- Experience with at least 2 AWS services (Amazon Connect, Lex, Polly, Lambda)
- Proven record of using customer experience and engagement tools, preferably within the AWS and Amazon ecosystem. eg. Amazon Connect
- You'll have hands-on AWS implementation experience across a broad range of AWS services, with deeper capabilities and interests in specific services.
- Scripting capability and the ability to develop AWS environments as code
- Excellent knowledge of programming languages such as Python/Node.js
- A mindset of automating everything, with experience demonstrating this
- Knowledge in legacy contact centers and IVRs, with associated business tooling

Not limited to but Good to have :

- Certified in AWS cloud (AWS Cloud Practitioner | AWS Cloud SAA)

Essential skills & attributes:

- Excellent oral and written communication skills as well as basic presentation skills
- Ability to work within a fast-paced & unstructured environment.
- Excellent time management, communication and organizational skills
- Ability to interact efficiently and collaborate with team members

Education:

University

- Bachelors education in a Computer Science/ IT / Communications Engineering

Desired Languages:

- Fluent (English) - Speaking and Writing

What we offer:

- Flexible working arrangements (Flex-work, Home Office)
- Refer-a-Friend - get a bonus in the employee referral program
- Wide range of leading-edge trainings (including language courses)
- Family Medical Insurance
- Yearly Bonus

At PwC , The skills we look for in future employees. All our people need to demonstrate the skills and behaviors that support us in delivering our business strategy.

This is important to the work we do for our business, and our clients. These skills and behaviors make up our global leadership framework, 'The PwC Professional'.

The PwC Professional focuses on five core attributes; whole leadership, business acumen, technical and digital, global and inclusive, and relationships.
We use this framework to recruit, develop and assess our people, at all grades and all areas of our business, because we expect all of our people to be leaders.

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.