ETIC, IT Infrastructure & Network - Senior Manager

Job description / Role

Line of Service
Advisory

Industry/Sector
Technology

Specialism
Advisory - Other

Management Level
Senior Manager

Job Description & Summary

Responsibilities:
• Support developing and documenting operations / infrastructure / data center services regional strategy.
• Implement, and ensure delivery of all current and future end user, infrastructure and data centers projects and business cases.
• Implement and manage current and future infrastructure and data centers related projects, and ensure delivery of project deliverables and milestones, with agreed on time and quality.
• Identify, implement and manage end user, infrastructure and data centers project changes, issues and risks, and escalate them as necessary.
• End User device (i.e. Laptops, mobile phones, peripherals, etc) demand forecasting, procurement, operations and support
• Responsible for Tech Lounge operations (New joiner technology induction, day to day support and offboarding)
• Responsible for Technology Experience and training
• Reporting as necessary for business and technology leads on projects / solutions implementation progress and BAU operations
• Monitor performance of regional Data centers components and manage / escalate issues and risks to the management as necessary.
• Design, configure and deploy infrastructure solutions, in addition to developing associated solutions cost to build, operate and maintain.
• Plan, implement and ensure delivery of infrastructure and data centers configuration, changes, releases, incidents and updates.
• Plan and ensure that the capacity of technology infrastructure including backups can deliver the agreed on service level in a cost effective and timely manner.
• Monitor and supervise the daily operations of the core infrastructure, Backup management, procurement management, data centers patching and equipment management.
• Ensure that all Operations, infrastructure and data centers services are available and meet the agreed on service level.
• Response and implement the requests for changes to the Infrastructure production environment to minimize the risks of service disruptions, in addition to manage and control the implementation of approved changes.
• Build and maintain continuous dialogue with business partners and other technology functions to support effective collaboration and team coordination.
• Coordinate with other technology functions, to deliver the projects agreed on requirements and services.
• Contribute in the development of functional processes and ensure the implementation of related processes and standards.
• Functional SLA management.
• Cloud optimisation/cost management

Requirements

Requirements:
• The candidate will be achievement oriented with the ability to be flexible and adaptive on a daily basis.
• They will be able to work independently and as part of a team within a fast pace and high energy environment that translates into high quality output.

Years of Experience:
• 5+ years of relevant experience in Data Centers, IT infrastructure, and IT Operations implementation, and support with direct interaction with business users, preferably within a professional services environment.
Education:
• Bachelor's degree or equivalent in relevant subject areas such as computer Science, Information Technology.
• Excellent organisational skills, having the ability to prioritise workload whilst being resilient and being able to cope well under pressure and meeting tight deadlines.

Qualifications:
• The following qualification(s) are required /preferable and beneficial for the candidate to perform the role:
• MCSE - Preferred
• CCNA - Preferred
• Cloud Certifications - Preferred

Proven experience in the following:
• IT Infrastructure design, implementation, management and support.
• Data center/Network operations.
• Configuration, management and support (Active Directory, DNS, DHCP, GPO...etc.)
• Backup implementation/operations and support.
• Windows Server management and support.

Experience in implementation, configurations and support of the following :
• Servers and storage virtualization (VM ware & Hyper - V).
• Cloud hosting technology (MS Azure. GCP, AWS)
• Knowledge in Project Management methodologies.
• Proven IT skills in the following programmes (Microsoft Office, G Suite)
• Language Skills: Excellent communication skills (verbal and written). Fluent in English but multilingual Arabic speaker is preferable.

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.