ETIC, Resource Capacity Planning Lead Manager


Cairo, Egypt

Ref: HP639-3044

Job description / Role

Employment: Full Time

Line of Service


Advisory - Other

Management Level

Job Description & Summary

About the role

The position of resource capacity planning lead is pivotal for all of our ETIC delivery workforce as the primary responsibility will be to support optimal planning and allocation of our employees to territory client engagements (in close cooperation with Practice Leaders, Go To Market Teams and Engagement Managers). The resource management (RM) function will collect and analyse the demand for particular project roles and competencies, forecast future needs and address them proactively. The RM function will manage the flow of information between all interested parties.

More detailed expectations are outlined below:

- Providing strategic workforce planning advice to the leadership to ensure maximum utilisation and growth delivery
- Understanding business imperatives and market aspirations to inform the workforce structure for both in year and longer term
- Support leadership to develop the overall ETIC resource strategy
- Lead the translation of the resource strategy and pipeline demand into the strategic workforce plan
- Track the sales pipeline, and in conjunction with Territory leads inform the shape of the permanent workforce
- Provide innovative and agile solutions to workforce supply/demand mismatches across the ETIC user territories
- Exploit management information:
- To bring insight for ETIC by identifying trends and key risks including hot and cold skills
- To articulate trends, key risks and strategic insight to support decision making.
- Engaging with and prioritising the use of technology to improve the level of service ETIC provides, identifying opportunities to launch new services
- Manage the capacity of the ETIC workforce by optimising headcount, manage/oversee joiners, leavers and secondments, increasing utilisation and being aware of the impact on employee engagement
- Conducting regular portfolio reviews to ensure maximum utilisation, development and fair allocation of work for each individual
- Share knowledge, best practice and network with your colleagues across the business and Resource Management Function
- Engage and promote the use of key resourcing systems including TalentLink, Headcount Tracker, Demand Management Tracker, Capacity Dashboards, Opportunities Boards to enable effective resourcing.


Essential skills & attributes:

- Has the competence to perform the role effectively
- Experience operating as a manager in a high-performing team
- Strong relationship building skills with staff and stakeholders in the business, as well as those in parallel operational teams, such as HC, Recruitment, L&D and Finance
- Negotiating with senior stakeholders to deliver resourcing and strategic requirements
- Using data and Management Information (MI) to advise the business on options and solutions to drive growth
- Be a trusted advisor who provides balanced and pragmatic advice around manpower planning and resource management
- An ability to handle complex data and explore the use of new technology to drive decision making
- An active approach to team and personal development, seeking opportunities for further development for self and others
- Excellent oral and written communication skills as well as basic presentation skills
- Affinity to work with quantitative data, good analytics
- Ability to work within a fast-paced & unstructured environment. 
- Must be able to multi-task and effectively and continually prioritise
- Service-orientated attitude, proactive thinker, networker, information seeker, team player
- Extensive knowledge of relevant computer software e.g. Microsoft Office and Google Suite
- Willingness and interest to frequently interact with and reach out to Partners, Directors and the team
- Ability to interact efficiently with senior members of the firm across multiple time zones.

Desirable skills:

- 7+ years relevant work experience
- Background in resource management & workforce planning essential
- Experience in professional services preferred


- University Degree

About the Company

At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer.

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