Executive Assistant to GM

Job description / Role

- Provides administrative support to General Manager. Ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.
- Types, files and upkeeps all private and confidential matters related to the executive office
- Sets up a systematic and efficient filing system, both for hardcopies as well as all electronic data, that enables quick retrieval; ensures all files are kept up-to-date at all times.
- Prepares the relevant materials for all meetings attended by General Manager.Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and any other meetings.
- Prepares and circulates the minutes of the meetings.
- Answers telephone calls courteously and gives information to callers. Routes call to appropriate official and places outgoing calls.
- Makes copies of correspondence or other printed matters.
- Prepares outgoing mail.
- Types, takes dictation and minutes, draft letters, files and traces and composes correspondence.
- Monitors and maintains the proper appearance of the office area.
- Handles outgoing mails by courier.
- Makes and confirms appointments for the General Manager.
- Provides assistance & support to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Greets visitors, ascertains nature of business, and directs visitors appropriately.
- Attends and contributes to all training sessions and meetings as required.
- Exercises responsible behavior at all times and positively representing the hotel team.
- Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
- Ensures high standards of personal presentation and grooming.
- Carries out any other reasonable duties and responsibilities as assigned.

Requirements

- Minimum 3 years of experience and minimum 1 years in a similar role.
- Experience in shorthand, MS Office.
- Egyptian Nationals only.
- Fluent in English

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.