Facilities Manager

Job description / Role

Customer Services/ FM Manager

Department: IFPM

Role Summary/Purpose Of Job

OBJECTIVE OF ROLE:
- Client Relationship – ensure that on site Clients expectations are proactively met
- Health and Safety Management – ensuring the provision of a safe working environment
- Site Operations Management – implementing Industry Best Practice operations
- Business Continuity – Ensuring all critical operations are maintained with 0% downtime


Key Responsibilities and Deliverables
- Quality control, plan and monitor performance measurement in connection with on-site staff of security operations, health and safety programs, cleaning, waste disposal, conference rooms, switchboard , work request processing, shipping and receiving, mail delivery and collection, provision of office supplies, vending and catering.
- Perform periodic property inspections and review vendor services.
- Proactively prevent and resolve issues in a service oriented manner.
- Address complaints, manage client communications and solve problems.
- Contribute data for the monthly reports of the property’s operations.
- Review property expenditures within budget; prepare variance analysis on a monthly basis.
- Prepare and maintain all property administrative procedures, records, etc, in accordance with company and industry standard policy, in particular, property emergency procedures, vendor assignment instructions, service records, property procedures, log books, etc
- Carry out supervisory responsibilities in accordance with client and our own policies and applicable laws, particularly EH&S policies.
- Plan, assign and direct work of facilities staff and contractors providing services at the property
- Keep Site Facilities Manager informed of all activities and especially events that will impact the client.

Requirements

- Higher education
- Relevant experience in Facilities/ Office management
- Excellent Inter-personal, sound written and oral communication skills
- Demonstrated ability to manage multiple and complex operational matters on a daily basis.
- Organization/ management skills
- Capacity to deal with ambiguity and address complex problems.
- Relevant experience in Facilities/ Office management.
- Relevant experience in Customer service.
- Relevant experience with HSE and Hard services and Soft services.
- Core technical, engineering or building management knowledge is a plus
- Excellent PC skills (MS office)
- Fluent verbal and written English

Essential Skills:
- Client relationship.
- Soft services.
- HSE.
- Financial skills.
- Dining service management.
- Team management.
- A CSM able to be a backup/successor for Site Facilities Manager.

Competencies
- Desire. The candidate must have a good desire to provide service excellence.
- Faith. The candidate must have good faith in their abilities to achieve service excellence.
- Vision. The candidate must have the ability to visualise the long-term plan for delivering service excellence.
- Leadership. The candidate must have reasonably good leadership traits of visualisation, direction and effectiveness to provide service excellence.
- Specialised Knowledge. The candidate must have the necessary technical and managerial competence to ensure service excellence from subordinates and contractors.
- Innovation. The candidate must be able to continuously develop service excellence and subordinates by thinking creatively and being able to put into action innovatively
- Organised Planning. The candidate must have the necessary skills to set goals, objectives and key tasks and provide the necessary monitoring and control to ensure service excellence from contractors.
- Decisive. The candidate must have a reasonable decision making process which brings about quick decisive responses and action.
- Persistence. The candidate must have definiteness of purpose, desire, self-reliance, knowledge, co-operation and will power in a changing environment, which requires new work habits to be developed.
- Communication. The candidate must have excellent inter-personal and communication skills. Fluent in English and local language.

About the Company

Facility Associates Recruitment specialises in providing permanent and temporary staffing solutions in all aspects of facilities management.

Founded in 2006, we are a focused and professional organisation that has established strong relationships with high calibre candidates at all levels from recently qualified professionals to Executive level.

At Facility Associates, we know our candidates and clients are our assets. Therefore, we will work closely with you to understand and meet your requirements.

If you are looking to progress your career in the facilities management sector, we will market your skills, experience and aspirations and support you beyond your current placement opportunity.

For our clients, our aim is to be the staffing provider of choice. We are committed to raising the standards of facilities management recruitment within the UK and are highly motivated to get you the right match every time.