Facilities Specialist

Job description / Role

Role purpose:
- Manage and Monitor Contractual agreements for all vendors and travel
- Stimulate Steady Process enhancement to present increasing in operational efficiency for entire business partner process
- Identify and implement continuous enhancement to achieve operational target and improve Vodafone SLA
- Measure, Report and Track vendor performance
- Manage vendor relation with in operation department and Act as escalation level
- Perform external bridge among external vendor as well as internal stakeholders
- H&S SPOC
- Manage the HOD governance plan

Key accountabilities and decision ownership
- Supplier Relationship And Vendor Management
- Ensure smooth communication among service owners, procurement, legal and finance
- Build rapport with potential vendors for long plan commitments to obtain best service and value for money
- Handle disagreement between facilities' team and vendors through managing expectation of both parties
- Manage the services to agreed budgets and service levels and by effective use of agreed measurement mechanisms (KPIs) to measure and improve supplier performance.
- Presenting Solutions to service improvement without cost increase
- Rotate between Vodafone buildings to ensure consistent services standards and quality management within company buildings.
- Developing new procedures.
- Contract Management
- Manage the facilities management contracts; new contracts, renewal, amendments & termination
- Ensure Contract compliance with all appropriate legal, environmental requirements and safety policies.
- Global Deal Contract Management;
- Facilities SPOC with global Supply chain to harmonize specifications of facilities services
- Responsible for data validation for Vodafone group to familiarize the other OPCO's with services in Egypt.
- H&S SPOC
- Vocal point between the H&S and the Facilities operation
- Conducted several visits and assessments with lab analysis to have approved caterers
- Follow up with vendors for the site visits and replied their inquires
- Working in cooperation with H&S team to guarantee all facilities vendors are aligned with VFE Group H&S practices as follows:
- Support all facilities vendors to finalize & submit their H&S plans
- Ensure adding all H&S docs in all new & renewed contracts
- Audits visits;
- Participate in supervising the external audits visits
- Align with dedicated team member attending all the H&S Audits
- External Cleaning participate in the supervision audits in the buildings during the external cleaning activities
- Admin Assistance for HOD & Governance Plan Alignment
- Handle business trips arrangements, hotel reservations and flight booking.
- Arrange meetings with direct reports, take minutes, send to involved parties and follow up on action items.
- Handle expense claims, Travel perdims & medical claims and follow up on them.
- Prepare meeting's agenda
- Ensure a smooth implementation of the HOD Governance plan
- Planning, organizing and managing events
- Handle team building arrangements
- Arrange for a quarterly communication meeting with the P&FM team
- Arrange for the visits of the different buildings for the HOD & direct reports.
- Collect & consolidate the department projects, achievements, etc... from all areas

Requirements

Core competencies, knowledge and experience:
- Excellent communication & influencing skills.
- Excellent analytical & decision making skills.
- High Interpersonal and organizational skills.
- Problem solving

Must have technical / professional qualifications:
- Excellent command of written and spoken English & Arabic language skills.
- Good command of MS office.
- Excellent reporting & analytical skills
- Excellent organization, communication, complaint handling, conflict solving, crisis management & negotiation skills
- Reliable and leading character

About the Company

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.

We believe that, when working together, humanity and technology can find the answers and create a better future for all.

Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.