Job closed
Ref: SP420-770
Job description / Role
Role Profile
- Represent the technical focal point for local customers along with our international partners customers.
- Handle the day-to-day interactions related to fixed solutions trouble tickets (TT) received via different channels either calls or mails or automatically created by the system in a professional way considering resolution SL., setting priority for long durations TTs and repeated TTs.
- Follow all the troubleshooting steps isolating the issue and escalate them to the concerned parties in order to solve these problems according to the SLA.
Requirements
- Act as "service manager" for high value customers.
- Provide the customers with a world class standard of support
- Accountable for monthly operational reports for different fixed solutions services.
- Work on shift basis
About the Company
At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.
We believe that, when working together, humanity and technology can find the answers and create a better future for all.
Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.