Front Desk Supervisor

Job description / Role

Company Description

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.

All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.

Join our motivated and vibrant Team and build your career with us.

Job Description

- Responsible for supervising the operations at the reception to ensure that the highest professional services are given to all guests in accordance with the Accor quality service standards.
- Plans and supervises the day to day operations of the Reception section which are related to the arrival and departure of guess, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations.
- Coordinates and monitors the work of direct subordinates and verifies that all receptionists are well groomed in order to ensure clients' satisfaction and adherence to service standards.
- Carries out training for new employees and on the job training.
- Motivates staff to bring about excellent performance.
- Participates to the evaluation of staff performance once a year.
- Handles guest requests and complaints in a professional and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. and follow up when necessary.
- During peak period, provides help and support to the receptionists with check-in, check-out and handling guest requests.
- Liaises and coordinates with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversees that guests' specific requirements are addressed as needed.
- Keeps abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
- At the end of shift, does handover reporting guest complaints, unusual situations and incidents that need follow up, to ensure efficiency in the operation.
- Accomplishes a set of administrative duties such as running briefing, producing, reviewing and writing reports and other specific duties related to the job function.

Requirements

Qualifications

- Bachelor's degree in Hospitality Management, Business, or related field.
- Proven experience in Front Office within the hospitality industry.
- Previous working experience in an international environment is essential.
- Previous experience in pre-opening is a plus.
- Strong problem-solving abilities and a commitment to guest satisfaction.
- Excellent communication, interpersonal, and team leadership skills.
- Potential management skills with the ability to prioritize and manage multiple tasks simultaneously.
- Adept at data analysis and using insights to drive decision-making.
- Flexibility to adapt to a dynamic and fast-paced environment.
- Must be a highly capable user of Microsoft office programs including Excel, Word, PowerPoint and Outlook.
- Proficiency in hotel management software (Opera).
- Native Arabic speaker and fluency in verbal and written English is essential.
- Good command of Russian is a plus.

Additional Information

This is a pre-opening role.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.