Job description / Role
Job Purpose:
As the Gated Community Marketing Supervisor at Orange Egypt, your role is pivotal in overseeing the day-to-day sales and marketing initiative concerning Triple Play activities within compounds. Your primary objective is to boost sales volume and enhance product exposure, aligning closely with Orange Egypt's overarching commercial strategy. Through strategic planning and execution, you'll play a vital role in expanding market presence and driving revenue growth within gated communities.
Job Location: Mivida, New Giza, SODIC
What you're expected to do:
- Develop & execute a full marketing plan jointly with key accounts according to the business plan and customers needs.
- Build solid customer relationships by understanding the customers needs and expectations.
- Ensure full customer journey is in consistency with the organizations standards.
- Develop improvement plans in response to customer feedback and mystery shoppers exercises.
- Monitor the level and quality of services provided to the customers through the Triple Play shops in the compounds.
- Ensure availability of all Orange products and services inside the compounds.
- Assess customers needs, demonstrate products and provide technical/commercial orientation on the Triple Play products and services.
- Increase the customer satisfaction and create innovative upselling/cross selling tools for Orange Triple Play services.
- Ensure that customer complaints are handled effectively, in a timely manner and in accordance to the company's guidelines.
- Analyze and report relevant market information and news on competitors' products, pricing & market activities as well as product enhancements recommendations in alignment with the marketing management.
- Ensure proper activations execution inside the compounds according to the marketing calendar, business plan and seasonality.
- Propose and recommend direction and plan to aid in retaining customers with B2B & B2C Marketing team.
Requirements
Education
- Bachelors degree in Commerce, Marketing or Management
Experience
- 3-5 years of experience in the marketing field
Skills and abilities
- Strong interpersonal, social, presentation and communication skills
- Adaptability and flexibility to meet changing priorities
- Ability to solve problems and overcome obstacles
- Motivated self-starter, process-oriented with a high attention to detail and sense of urgency
- Ability to perform consistently and well under pressure
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.