Guest Relation Officer

Job description / Role

Key tasks
- Is in charge of the organisation and smooth running of events from the customer's first contact through to departure
- Ensures a high standard of service for customers
- Welcomes customers and helps foster loyalty
- Maintains good relations with the other hotel departments (rooms, food & beverage, kitchen, technical team etc)
- Manages and updates the customer database
- Ensures that services are of a high standard and checks they comply with the specifications set up with the customer
- Analyzing customer feedback and providing strategic direction to continuously improve overall rating
- Responding to guests needs and anticipating their unstated ones

Requirements

Skills
- Level of Education Bachelor / Licence Areas of study Hospitality Management Professional experiences 1 to 2 years

Languages essential
- French
- German

Essential and optional requirements
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
- BSc degree in Hospitality Management, Tourism, Business Administration or relevant field
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Proficiency in French, German languages

About the Company

Perched on the quiet Southern tip of El Gezirah island, close to the city center and Zamalek. 433 luxurious rooms including 50 suites, stunning ballroom perfect for weddings, flexible meeting rooms and exquisite restaurants and bars.

Welcome to a 5-star luxury hotel on the Nile: a haven in the center of Cairo where you are made to feel at home. Discover 433 luxurious rooms including 50 sumptuous suites, a stunning ballroom perfect for weddings, and flexible meeting rooms.

Wander down the leafy Promenade to exquisite restaurants and bars, pamper yourself in SoSPA, and soak in an infinity pool overlooking the Nile. The excitement and mysteries of Egypt's capital lie steps from the light-flooded lobby.