Job description / Role
Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high-quality service and committing to continuous improvement.
KEY RESPONSIBILITIES:
- Responding to queries regarding cover, claims, hospitalization, complaints
- Commit to the department`s service standards across phone, email, live chat, and customer experience metrics such as customer satisfaction and NPS.
- Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases.
- Develop extensive and sound product knowledge to provide timely and accurate information to our clients.
- Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations, and other cases as required.
- Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention.
Requirements
- 0- 3 years of experience.
- Experience in a customer facing role is a must.
- Previous experience in Call Centre environment would be beneficial.
- Previous experience in an insurance or medical environment would be beneficial.
- Experience working in pressurized environment with tight deadlines.
- Strong Knowledge of Microsoft Office (Excel, Word)
- Applicants must be flexible to work within our rotating shift patterns.
- High level of fluency in English is a must.
*Must be fully flexible to work rotating shift patterns including shift work, nights, and weekends.
44454 | Operations | Management | Non-Executive | Allianz Partners | Full-Time | Permanent
About the Company
With over 159,000 employees from 172 nationalities across more than 70 countries, we are one of the world's most trusted insurance and asset management companies. We offer a broad range of products and services in property/casualty insurance, life/health insurance, and asset management. We have our largest operational presence in Europe, and our parent company, Allianz SE, is headquartered in Munich, Germany. From jobs in Actuarial, Business and IT to Inhouse Consulting and Investment Management - your opportunities are endless!