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Job description / Role
Incident management system configurations:
- Create custom ticketing reports.
- Define custom KPIs.
- Update custom ticket categories.
- Update custom ticket priority or status.
- Create and update operations team accounts with required access and permissions.
- Custom ticket parameters
True sight configurations:
- Create custom reports as per operations team Requirements.
- Configure updates for nodes to be monitored (add, remove, update nodes)
- Customize monitoring thresholds and trap thresholds as needed.
Patching:
- Configure the tool to download patches from new online sources as needed.
- Monitor and fix issues with patching module.
Discovery:
- Monitor discovery process for infrastructure elements.
- Perform manual discovery as needed.
- Configure the discovery tool to add new nodes or new subnets.
- Monitor synchronization of discovered items into CMDB
- Troubleshoot and fix issues.
Capacity management:
- Assist in customizing thresholds and metrics (OpenStack, VMware, storage, servers, network, databases) as per operational requirements.
- Assist capacity manager for reporting and Planning.
- Define custom reports as per operational requirements.
- Review tool recommendations and coordinate with the operations manager
- Configure new nodes in the tool as needed.
- Troubleshoot and fix issues.
- Asset Management related tasks specific to Cloud Platform
Requirements
Requirements:
- 4+ years of total experience in related field
- Relevant IT certifications (or equivalent training/experience)
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.