Lead Customer Contract Management

Job description / Role

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:

All activities providing the necessary support on pre- and post-contractual administration & management , Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews.

Essential Responsibilities:

- Responsible for the profitability and customer satisfaction for assigned contracts.
- Provide both service agreement, and time and material program management.
- Assist in sales campaigns for new contracts and proposals.
- Assure timely resolution of customer issues and customer satisfaction for assigned contracts. Interact with members of the customer service, parts & transnational services, field service, repair service and/or other teams.
- Function as liaison between internal organizations and customers for assigned contracts. Develops an operational year plan for the own department activities.
- Suggests improvements in products, processes and procedures.
- Contributes to plan of larger unit.
- Works together with high level people from the business and SPB and EB level.
- Specifies needs, communicates about project approach and presents outcomes of research done. Diverse clients in a region.
- Works on the basis of predefined contracts and frameworks. Some latitude to deviate from those conditions.
- Compliance with Project HSE Plan, Quality Plan and related requirements

Requirements

Qualifications/Requirements:

- Bachelor's degree from an accredited university or college
- 5-10 years in Management and /or Technical/Field service.
- Subsea projects experience is desired

Desired Characteristics:

- Strong oral and written communication skills.
- Strong interpersonal and leadership skills.
- Ability to influence others and lead small teams.
- Lead initiatives of moderate scope and impact.
- Ability to coordinate several projects simultaneously.
- Effective problem identification and solution skills.
- Proven analytical and organizational ability.

Locations: Egypt; Cairo

About the Company

GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.

GE's Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GE's Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether it's the world's largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the world's oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.