Lead, Customer Insights

Orange

Egypt

Posted
Ref: LP539-896

Job description / Role

Employment: Full Time

About the role

Purpose of the job

Conducting analysis for the CBU segments to support decision making

Duties and responsibilities
- Full account responsibility, conducting analysis for the Marketing segment
- Conduct in-depth analysis of marketing operations, ad-hoc as well as monthly activities
- Create monthly dashboard including the KPIs related to the segment performance and liaising with the Market Research team and Data Mining team to produce a full pack of high customer intelligence value necessary for decision making
- Organize monthly presentations of the Dashboard and presenting analysis outcome to Marketing Department stakeholders
- Communicate with Marketing segments in order to reach clear understanding of their needs and be able to deliver high quality analyses
- Communicate with the Data Warehouse (DWH), requesting and validating relevant data sets to ensure the validity and soundness of the data to be used in the analyses

Requirements

Job specification

Education
- Graduate of numeric discipline: Economics, Statistics, Business, Finance, Commerce, or Computer Science.

Experience
- 0 to 2 years of experience in similar numeric field

Skills and abilities
- Good Knowledge of Microsoft Office Package (Excel, Word, PowerPoint)
- Good presentation skills
- Good English communication skills, written and spoken
- Team worked and problem solver

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.

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