Mall Operations Supervisor

Job description / Role

Job Description

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Raya Smart Buildings; one of Raya's subsidiaries, is hiring a Mall Operations Supervisor

Job Summary:

The Mall Operations Supervisor will be responsible for overseeing the day-to-day operations of the mall, ensuring excellent customer service, maintaining a clean and safe environment, and managing the tenants and their requirements. The role requires strong leadership and organizational skills to effectively manage a team and ensure the smooth running of all operations in the mall.

Job Responsibility:
- Oversee the day-to-day operations of the mall, including managing tenant relations and resolving any issues or concerns
- Ensure the mall is clean, safe, and well-maintained, coordinating with maintenance and housekeeping teams as needed
- Monitor and enforce mall policies and procedures, ensuring compliance by tenants, staff, and guests
- Handle guest/tenant complaints and inquiries, resolving issues promptly and ensuring high levels of customer satisfaction
- Coordinate with tenants regarding lease agreements, rent collection, and any contract-related matters
- Conduct regular inspections of the mall premises to identify any maintenance or safety concerns and take appropriate actions
- Prepare reports and updates on the mall's operations, including financial and operational performance, for management review

Requirements

Skills

Candidate Requirements:
- Bachelor's degree in Business Administration, Property Management, or a related field
- Minimum of 5 years of experience in mall operations, property management, or a similar role
- Strong leadership skills and the ability to effectively manage a diverse team of employees
- Excellent interpersonal and communication skills, with the ability to build and maintain relationships with tenants, customers, and staff
- Sound knowledge of mall operations, property management principles, and local regulations and laws related to commercial properties
- Proven problem-solving and decision-making abilities, with the capacity to handle multiple priorities and work under pressure
- Proficient in computer applications and software relevant to the role, such as Microsoft Office and property management systems
- Flexible schedule, including the ability to work weekends, evenings, and holidays as required in a mall operation environment
- The job location is in El-Sheikh Zayed, 6th of October City

About the Company

Raya Holding for Financial Investments, a leading investment conglomerate, established in 1999 in Egypt with a vision to be a market leader and to grow into a solid financial conglomerate with multifaceted operations.

Headquarter located in Cairo, Egypt; Raya Holding is managing a diversified investment portfolio of 13 lines of business in the various industries of e-payment, information technology, contact center, smart buildings, consumer electronics, food and beverage, land transport, PET remanufacturing, automotive, FMCG and home appliances

Raya Holding is listed in the Egyptian Exchange (EGX) since 2005, while the company empowers more than 12,000 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland, Nigeria and Tanzania.

Raya's Lines of Business include; Aman for e-payments, Aman for Financial Services, BariQ, Ostool, Raya Contact Center, Raya Foods, Raya Information Technology, Raya Food Trading, Raya Restaurants, Raya Smart Buildings, Raya Trade, Raya Auto and Haier - Raya Electric.