Manager - GO HR Ops

Job description / Role

Manager - GO HR Ops Egypt Center

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
The Manager - GO HR Ops Egypt Center is responsible for leading a team who will carry out all GO HR Ops Egypt Center transactions required to support the employee's life cycle with the organization, and playing the liaison role between the business EHRM/HRBP, GMS (where applicable), Immigration and other GE HR and META GOHR Operations team.

Essential Responsibilities:
- The individual will be part of the GO-HR organization MENAT & SSA and is responsible for leading the team delivering transactional services viz: On-boarding, Off boarding, P&B processes and employee lifecycle requirements (including benefits administration), whilst adhering to local Labor Laws for the countries this role supports.
- Lead and coach the team delivering GO-HR operational transactional services such as On-boarding, Off boarding, Payroll and Benefits (processing and administration) employee life cycle management and ensure people, structures, processes and systems are aligned to deliver key objectives efficiently and effectively.
- Be the point of contact for GE GOHR leaders, employees & suppliers - in conjunction with other GE departments.
- Deliver HR transactions to the businesses ensuring all deadlines are met and customers (HRM and employees) are satisfied with the level of service.
- Proactively establish and drive process improvements and leverage capability of the GE GMS team where needed
- Awareness of Local Employment Laws & ensure local employment norms are met. Proactively seeks input from external parties to keep the business abreast of legislative and process changes and updates.
- Understand customer requirements and meet global key performance indicators and timelines. Integrate agreed performance targets and responsibilities and carry out regular follow up and review of scorecards/metrics.
- Create a continuous improvement culture, proactively identifying processes for improvement, supporting the enterprise standards and project team in the delivery of these initiatives and driving change as well as responding to business requirements.
- Maintain high standard of accuracy and quality, taking accountability for compliance with relevant legal and GE policy requirements. With particular focus on meeting all payroll financialm requirements.
- Liaise with HRM & Line Managers to keep abreast of business requirements to ensure that the GO-HR operational team is resourced and trained effectively.
- Lead, develop, coach and motivate a team of GO-HR operational professionals to deliver the GOHR vision across GE in the countries this role oversees.
- Support and lead maintaining a strong relationship between GE and 3rd party suppliers e.g. P&B Vendors, Medical & Insurance vendors etc.
- Manage the GOHR key strategic suppliers for relationship management, SOW/MSA management, Payment management

Requirements

Qualifications/Requirements:
- A university degree preferably with Business Management or Human Resources qualification.
- Demonstrated ability to lead & motivate teams to achieve business goals
- 6+ years of Operational management, Supplier Management & HR management experience which at least 3 years have been at a senior level
- Minimum of 3 years of region level supplier management experience. Proven track record in management and improvements in services from supppliers.
- Excellent computer operation & presentation skills.
- Relish and stimulate change - a demonstrated change agent with the ability to influence at all levels of the organization.
- Process and metrics oriented with exposure to continuous improvement principles (LEAN, Six Sigma, Fastworks etc.).
- Cheerful positive 'can do' attitude with ability to manage pressure creatively.
- Effective communication & excellent people management skills are a must.
- Knowledge of Shared Services ethos and key drivers for success.
- Strong sense of customer orientation.
- Knowledge of local Labor regulations.
- Fluency in English and local language(s) is preferred

Desired Characteristics:
- Strong operations manager and leader with a track record of improving performance in transactional teams.
- Experience in a multi-national, multi-cultural environment with excellent analytical and problem-solving skills.
- Experienced in setting up and managing KPIs' and employee contracts.
- Understanding of HR issues is important but experience of delivering transactional services in a shared service context is key.
- Good networking skills with experience in operating in complicated matrix environment and able to build good working relationships both internally and externally.
- Tenacious, resilient, and flexible, should be capable of managing a complex and frequently changeable workload.

Locations: Egypt; Cairo

About the Company

GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.

GE's Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GE's Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether it's the world's largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the world's oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.