Night Auditor

Job description / Role

Responsible for conducting all nightly audit-related duties while operating the hotel front desk systems for PBX, reservations, and check-in/check-out in accordance with Kempinski standards for quality, cleanliness, guest satisfaction, and safety and security.

They are responsible for the smooth running of the front desk related departments during the night.

Kempinski Hotel Soma Bay

Kempinski Hotel Soma Bay introduces luxurious European service with Egyptian hospitality at the premier holiday destination on Egypt's Red Sea coast. The hotel comprises 325 rooms, including 34 suites with a luxurious interior design. We provide a remarkable dining experience in 6 food & beverages with special culinary highlights. The Fitness Center provides a gym, Jacuzzi, sauna, steam room and 4 treatment rooms, where certain massages can be arranged through The Cascades Spa & Thalasso. The Soma Bay leisure facilities include diving & snorkeling, tennis & squash as well as golf facilities located just a few minutes away from the hotel.

Key Responsibilities:

- Process guest registrations, including the computation and collection of payment.
- Perform nightly balancing of all services to ensure proper posting to property management system. Perform nightly backup of server.
- Prepare express checkout folios.
- Maintain room status inventory.
- Communicate all pertinent shift information to (Night Manager) Front Office Manager and other desk staff.
- Send and receive telephone calls and facsimiles; sort incoming mail and messages.
- Maintain knowledge of key competitors' products.
- Ensure effective communication and working relationship with the operations team and other departments for success and to ensure guest satisfaction.
- Ensure paperwork to guests and other divisions is processed in a timely manner.
- Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
- Deliver any financial reports as required.
- Ensure timely compilation Front Office reports.
- Generate, print and distribute daily and weekly reports.
- Complete and verify all audit paperwork and shift reports.
- Provide guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests' needs.
- Participate in training programs as required.
- Support the training and development initiatives of HR or other departments.
- Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and briefs direct subordinates accordingly so that all Front Office team members are able to answer guest requests and questions.Desired Skills and qualifications

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Requirements

Desired Skills and qualifications

- Egyptian Nationality.
- A minimum of One year experience with cashiering in five star hotel.
- Ability to work and communicate in multinational environment, including excellent oral and written language skills in Arabic and English; Any Additional languages are a plus.
- Strong knowledge of computer systems, including Microsoft Office (Excel) and Micros Fidelio Opera.
- Adaptability/ Flexibility.
- Planning and Organisation skills.
- Problem solving and decision making skills.
- Concern for quality.
- Stress Management.
- Resourcefulness.

About Kempinski

Hoteliers since 1897, we have traveled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential.

Embrace an experience as individual as you are!

About the Company

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe's oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.

Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.

We believe that our prestigious, European heritage puts Kempinski in a unique position to satisfy the expectations of the stylish and discerning traveller. It's not just to simply provide a hotel bed and a meal, at Kempinski it's all about bringing a story to life.

Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life's greatest moments. We've witnessed historic meetings between world leaders, celebrities taking sanctuary in the world of privacy we create for them, and created incredible memories for guests on a 'once-in-a-lifetime' journey.

We are wholeheartedly committed to providing perfection for our guests at every moment and in every way. Perhaps it's something as life-changing as a wedding celebration, where our attention to detail and perfect service mean that your special day goes without a hitch. Or perhaps it's as simple as the note left on your pillow at night, which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning. At Kempinski, we are each personally responsible for creating rich and meaningful experiences for our guests.