Operation Director

Job description / Role

Job Title: Operations Director

Position Overview: The Operations Director is responsible for ensuring the operational effectiveness and efficiency of all locations under their jurisdiction. This role involves expanding the scope of work to achieve financial returns and profits, improving customer experience and loyalty, and ensuring all business areas adhere to brand standards, including gaming and entertainment. The Operations Director will oversee strategic planning, daily operations, budgeting, reporting, and compliance while maintaining a consistent brand image across all departments.

Key Responsibilities:

Operational Effectiveness:

* Ensure operational effectiveness and efficiency across all responsible locations.
* Expand the scope of operations to achieve financial returns and profits.
* Enhance customer experience and foster customer loyalty.
* Maintain brand standards in all business areas, including gaming and entertainment.
* Communicate, initiate, and execute programs to meet brand, stakeholder, and guest expectations.
* Establish and enforce policies and procedures for efficient operation.
* Oversee daily operations, managing Area Managers, Branch Managers, Unit Managers, and OPT staff in GCC countries.
* Ensure all operations function at maximum capacity at all times.
* Oversee budgeting, reporting, planning, and auditing processes.
* Plan and implement strategies for continuous improvement in customer experience.
* Ensure smooth and efficient delivery of experiences for all visitors to company fun and entertainment locations.
* Ensure customer safety by managing staff, responding to emergencies, and coordinating with other departments.
* Strategic Leadership and Management:
* Plan and deliver on-the-job and off-the-job training to maintain high service standards and support colleague development.
* Develop long-term growth strategies in response to market conditions.
* Provide strategic leadership to achieve organizational objectives and growth.
* Serve as a center of excellence for strategy, investment, decision support, risk, and value management.
* Develop forecasts, financial objectives, and identify prospective sales opportunities.
* Monitor team appearance and standards.
* Compile duty schedules and manage annual leave plans to ensure operational readiness.
* Motivate colleagues through effective incentive and recognition programs.
* Communicate relevant and useful information through meetings and briefings.
* Provide reliable reporting and strategic and operational advice to maximize confidence in management.

Risk/Compliance and Asset Management:

* Coordinate with the maintenance team and external contractors for facility and equipment servicing and maintenance.
* Manage the risk framework, including legal compliance and strategic and operational risk identification and monitoring.
* Collaborate with the board of directors to determine values and mission, and plan short and long-term goals.
* Identify and address company problems and opportunities.
* Manage company properties and assets.
* Ensure adequate insurance coverage and manage all insurance claims.
* Stakeholder and Relationship Management:
* Develop and maintain strong working relationships with stakeholders on operations matters.
* Build and sustain strong relationships with customers.
* Liaise with contractors for the installation and integration of facilities.
* Oversee operational details, such as purchasing supplies and scheduling facility repairs.
* Understand local community issues and build relationships with local government and external partners.
* Stay informed on industry developments, including changes in legislation.

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

Requirements

Qualifications:

* Proven experience in a senior operational management role.
* Strong strategic planning and organizational skills.
* Excellent leadership and team management abilities.
* Exceptional communication and relationship-building skills.
* In-depth knowledge of industry regulations and compliance.
* Ability to manage multiple priorities and adapt to changing conditions.

About the Company

Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.

With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:

Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.

We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.