Job description / Role
Purpose of the job
- Development and implementation of strategies to prevent/minimize revenue leakages.
- Minimizing fraud losses due to internal & external fraud by conducting risk analysis and developing controls over the revenue chain.
- Delivering all project phases going through procurement, analysis, initiation, execution and deployment
- Constantly implement and improve controls and checks in areas of RA&FM.
- Continuously ensure that published tariffs are indeed implemented tariffs on the systems.
- Perform regular reconciliation and (gap) analysis of revenue streams.
- Propose/suggest solutions to avoid occurrence of issues.
- Manage End to End TCG, Bypass and RA&FM system tools.
- Design innovative processes, system and structural solutions to enhance department metrics.
- Ensure Risk analysis of related new/changes in systems, policies, processes & products to recommend preventive & corrective measures.
- Improving proactive and reactive measures to manage RA & Fraud risks at the acceptable level.
- Analyze, develop, integrate, test, and research software solutions to create new business capabilities & enhance the effectiveness of the Technical Operations Information's accuracy, availability, & flow. Supervising the technical activities of the support team which uses different IT technologies and be accountable for the results of a medium-sized & moderately complex support or development operations.
- Experience with Talent for Bigdata tool to integrate different sources and scheduling the jobs
Duties and responsibilities
- Improving proactive and reactive measures to manage RA & Fraud risks at the acceptable level.
- Provide project control and reporting activities in owned projects.
- Recommend fraud prevention & Revenue Assurance processes, system enhancements and define rules/alarms based on trends, patterns and fraud practices
- Responsible for doing internal development for quick-win business requests. Responsible of the design, architecture, implementation, and support of existing and next generation of fraud Types through Fraud Management & Revenue Assurance Systems RAID & FMS.
- Supporting and expanding the existing fraud & RA operations and monitoring programs with a focus on effective working relationships with business users and technical peers regarding all aspects of fraud management & RA including people, processes, and technologies.
- Coordinate closely with other business functions for correction of highlighted issues and for developing preventive controls to mitigate fraud risk & any Revenue leakage.
- Works with the business users to understand problem, requirements, functionality and business processes.
- Translate customer requirements/complaints into deliverable products and services or proposed designs to be assessed.
- Conduct knowledge transfer sessions to end users for new/changed deployments & fixes.
- Responsible for changes and deployment for all system/applications within his function and work on test scenarios and alignment between own team and the testing team
Requirements
Job specification
Education
- Bachelor degree of Computer Science or Computer Engineering
Experience
- 2-3 years experience in Mobile (EX. WEDO) Applications RAID UC, PI & FMS.
- Languages: XML, Shell Scripts, Oracle DB, Unix & Java.
About the Company
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.