Partner Order Management Specialist

Job description / Role

Role Purpose:

The Partner Order Manager specialist is responsible for The Partner Order Manager (POM) is the direct contact with partner to handle invoices in the enterprise business. HeShe is responsible for creating or checking the purchase request and fulfilling the preliminary work for creating the purchase order.

The POM manages partner billing processes, carries out an objective review of the invoices and triggers goods receipt postings.

Creation of direct-cost OPEX and CAPEX purchase requisitions in the enterprise customer business
- Clearing incoming order in collaboration with the CTM, ESM, CSM, or Vodafone internal requestor with the purchasing department and the partner company
- Responsible for settling billing processes in case of differences with the partner
- Factual review of invoices and delivery notes of the respective partners
- Booking good receipts and releasing invoices to the partner
- Requesting specific direct cost budget planning from the project business and coordination with project team.
- Individually contacting partner to reconcile and harmonize billing process
- Forecast planning: In the event of expiring stock orders or having minimal remaining commitments, POM has to actively inform relevant users

Key Accountabilities and Decision Ownership:

Supplier Relationship and Financial Management:
- Management of various partners on commercial basis
- Centrally controlling the commercial processes with the partners
- Continuous development of partner services, forecasting (resources, budget, quantities, service points, logistics) and quality management
- Controlling compliance with specified contractual services and checking for changing conditions
- Linking Vodafone and the respective partner
- Planning and organizing appropriate communication structures
- Operating an active environment management
- Centrally controlling of agreed up on terms with partner in terms of KPIs, SLAs, quantities and qualities
- Development of concepts, KPI definitions, reporting, tools and processes for partner control
- Being a commercial SPOC for all VF service requestors

Communication:
- Communication with internal and external stakeholders
- Engagement in different as required processes including contracts and bidding
- Organizing and supervising of steering committees and other regular meetings with the service providers

Core Competencies, Knowledge and Experience:
- Background
- Strong background in the Telecoms industry for large Enterprise business; IT and Customer Operations experience would be an advantage.
- Supplier Relationship:
- Negotiation skills
- Ability to build and maintain relationship with internal and external suppliers
- Ability to manage and report on escalations to appropriate stakeholders
- Great communication skills with internal and external stakeholders

Performance Management:
- Analytical skills to identify trends and poor performance
- Possess strong questioning skills
- Background on identification of KPIs related to the service performance provided by supplier
- Ability to review KPIs and identify changes required
- Identification of challenges, risks and issues including proposing mitigation or remediation options

Requirements

Contract Management:
- Background of Contract / Documentation content review and ability to map against business requirements

Additional Skills:
- Preferred experience of process mapping and associated documentation
- Ability to identify improvement opportunities and drive within team
- Preferred to have experience of purchasing processes and methods

Must Have Technical / Professional Qualifications:
- University degree, with preference on technology (engineering, telecommunications, computer science).
- Knowledge on managing major customer services or operational services organization within Telecoms
- Multi-national team leadership experience and proven ability to operate within a matrix organization.
- German language C1 Level.

About the Company

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.

We believe that, when working together, humanity and technology can find the answers and create a better future for all.

Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.