PMH Service Partner Manager

Job description / Role

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

PMH Service Partner Manager

The Partner Management hub is a global organisation with a focus on nurturing our thriving ecosystem of SAP partners (Sell and Service). We are developing a team of hub-based partner managers to help our Partners continually grow and succeed with SAP. This is an exciting time for the Partner Management hub organisation as the scope and responsibilities are evolving. The opportunity of a Partner Manager is a highly responsible Inside Relationship Management role where the candidate develops and maintains a 1:1 professional relationship with a set of designated SAP Partners.

The Service Partner Manager is the orchestrator of the Partner Relationship. They are the main point of contact for building the Partner relationship with SAP and the central advisor to our PE Service Partners. They own the Partner relationship end to end and are responsible for coordinating all SAP interactions to drive Partner investments and growth in SAP's solutions portfolio. Our Service Partner Managers have a clear focus on maximising time to value for our customers by driving delivery best practices with our partners.

Responsibilities:
- Build an executive level relationship with our Partners, focused on defining and execution of business goals aligned with SAP strategy
- Have an excellent understanding of the IT landscape and whitespace in your assigned region
- Understand SAP's strategy and key initiatives, translating these as relevant to your Partners
- Develop a strong relationship with the key stakeholders that operate in your region to support your Partners business goals
- Quarterly Business Reviews with your Partners to review achievement and adjust strategy as required
- Coordinate and/or deliver targeted sessions to grow and develop your Partners' business
- Orchestrate supporting teams to help partners drive value for our customers

Requirements

- Experience in a previous account or Partner management role preferrable
- Proven record in one of the following industries an advantage:
- Account Management in the Software / IT Industry
- Professional services or support roles
- Strong Understanding of channel business in the software industry
- Confidence working across all levels in an organisation and possess strong presence
- Must be highly credible both internally and externally
- Demonstrable strong interpersonal and team-working abilities
- Problem analysis and resolution abilities.
- Creative thinker
- Willingness and ability to quickly learn new concepts and technologies
- A pro-active and result-oriented team-player with strong communication skills
- Able to work independently and take ownership of assigned tasks
- Fluency in English mandatory plus German language preferable

About the Company

Headquartered in Walldorf, Germany, SAP is the world's largest business software company with more than 51,500 employees at sales and development locations in more than 50 countries worldwide.

Our global development approach focuses on distributing development across the world in strategically important markets. A global network of SAP Labs spanning Bulgaria, Canada, China, Germany, Hungary, India, Israel, and the United States, enables SAP to operate locally, yet organize globally.

As the global technology research unit of SAP, SAP Research significantly contributes to SAP's product portfolio and extends SAP's leading position by identifying and shaping emerging IT trends through applied research and corporate venturing. SAP Research has highly skilled teams in 11 research centers worldwide.