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Job description / Role
Are you a creative engineer who loves a challenge? Solve the complex puzzles you've been dreaming of as our Advanced Services Engineer. If you have a passion for innovation in tech, we want you on our team!
Oracle is a technology leader that's changing how the world does business - and our Customer Success Services (CSS) team supports over 6,000 companies around the world. We're looking for an experienced and self-motivated engineer to work on customer premises in the Berlin area as our Database Infrastructure Specialist. Join the team of highly skilled technical experts who build and maintain our clients' technical landscapes through tailored support services.
Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
About the Company
Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.
Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.
More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.