Posted
Ref: RP556-3240
Job description / Role
Principal Customer Success Services Engineer - Infrastructure (Egypt) - CSS
Who is Customer Success Services (CSS)?
Customer Success Services (CSS) has more than 8000 senior technical experts globally, most of them engineers. Each of them comes with a wealth of experience in Oracle technology. Most are in long-term engagements with their customers and thus gain a unique understanding of their platforms, requirements, and business needs .
CSS is a global organization, operating in 100+ countries for 20+ years, with a wealth of customers across all industries Thousands of customers around the globe rely on Advanced Customer Services for high performance and the efficient operation of their most critical business processes on Oracle environments.
Job Description
We are looking for a Principal Success Services Engineer who will be responsible of Cloud infrastructure domain of CSS customer solutions for OnPrem, private, public multi-cloud , understanding the Customer Business and Industry requirements to provide the best service solution.
Responsibilities:
- Delivering high quality technical services to Oracle CSS Customers
- Ensuring adherence to internal methodology, tools and quality standards
- Identifying required/recommended actions on customers systems as main output of service delivery, based on own knowledge and experience
- Understanding customer requirements and based on own skills and experience, being able to design the proper architecture using the most appropriate products and design a technical plan to integrate them and implement the technical solution.
- Analyzing, troubleshooting and solving whenever feasible, the issues the customer may face using Oracle products.
- Active participation on services development
- Active collaboration with other engineers in the team or in other teams, to share knowledge, experiences, and others which can benefit CSS Business results
Requirements
Technical Qualifications:
- Oracle Sun Solaris OS, Network and Cluster Administration, Solaris 8, 9, 10, 11
- Oracle Sun Hardware V/T/M-Series SPARC and x86 design, implementation, support
- OVM, Xen, PDoms, LDoms, zones, SVM, UFS, ZFS, NFS, Flash Archive, Jump start, AI Installer
- Oracle Cloud IaaS: VCN, ADs, Instance, Storage, IAM, LB, and DNS
- Oracle Engineered Systems, SuperCluster, Exadata, Private Cloud Appliance (PCA), ZFS Storage and Backup Appliances, InfiniBand Switches and OLVM
- Valuable skills on DevOps, Ansible, Terraform and Oracle Cloud Infrastructure (OCI)
Other Qualifications:
- University Degree in Computer science or similar
- Strong English written/verbal communications (French; Spanish or German will be also valued)
- Self-motivated individual who works well in a team environment
- Excellent Incident and Problem Management skills
- Flexibility to visit or work at customer premises
- Flexibility to travel (~ 25% of the time) in the region (EMEA)
- Flexibility to be "on-call" as part of a rotating 24x7 support model, shared across team members, covering technical support off-business hours
- Experience in working as part of Global/ Matrixed/ Remote teams
- Self-driven, ability to work under minimal supervision
- Excellent Analytical skills
About the Company
Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.
Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.
More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.